Faqs

FAQ

Nader’s has been a family owned business since 1956. Currently two generations of the Nader’s family are working in the business and using their knowledge of furniture and buying connections to bring you, our customer, the lowest possible prices on all our top quality furniture. Nader’s takes great pride in repeat business so we want you to be happy and for you to tell your friends about us.

You may be able to see our online furniture at any one of our 3 showroom locations in Gardena, Carson, and Signal Hill. However, not every location has every piece furniture so it is always wise to call ahead to find the showroom nearest to you where the item you are looking for is displayed.

All of our stores have 1 to 6 month lay-away programs, depending on the product that you are looking for. Most lay-away programs require a minimum 10 percent down payment and a payment once a month to keep the lay-away current. Online merchandise CANNOT be laid-away.
All stores also offer GE Money financing and In-House Financing as well as Progressive (not credit based) which is based on your credit score and your job history. Applications can only be taken in-store with a valid form of ID and a recent paycheck stub.

On certain items, pricing may be different in each store or online due to the fact that there may be special daily sales at different locations. The prices that are quoted online are only applicable to purchases made online and our stores will NOT be able to match these prices. If you would prefer to make the purchase in-store, please see our customer service department in our Gardena store and we will be happy to help you out.

We charge a standard $105 delivery charge for deliveries within a 30 mile radius of any of our locations. Outside that delivery radius, you may get a rate quote by typing in your zip code at checkout.

Special Orders placed in-store CANNOT be cancelled. For in-store orders we will ask you to pay at least 50 percent deposit before the product will be ordered and once the special merchandise arrives the full amount must be paid off and the furniture picked up or delivered immediately.

It is essential that you take proper measurements of your home and property BEFORE you purchase your furniture as we cannot be held responsible for items that do not fit once you get them home! Please be certain that the item is the right size for you before you take it from the store or ask for it to be delivered.

We do NOT charge a cancellation fee if you cancel your order before your merchandise is shipped. If you cancel after your merchandise has been shipped we will charge you a 25 percent cancellation fee and you will be asked to pay ALL shipping costs. We will deduct this amount from the money to be refunded to you. You must notify us well in advance of any cancellation before we start to make a delivery to your destination.

Our general policy is NOT to accept returns (except for damaged/defective goods – see below) but we have been known to make exceptions to this rule in some cases.

In any event, all returned items must be returned to us within 14 days of purchase and must be in the same condition as when new and in their original packing material. You must return the item to us by our shippers and you will have to pay the full cost of delivery and return delivery. Refunds are only made after we have received the merchandise.

If you return an order that included free merchandise and/or free shipping you will be responsible for paying ALL shipping costs and for the cost of the free item.

If you would like to return an item to us please get in touch with any of our stores and we will explain the cost and our procedures.

We ask you to please thoroughly and carefully inspect your delivered merchandise very carefully as soon as it arrives so that any damages can be reported on the delivery slip that you will be asked to sign.

In the event that you notice damage after the delivery truck has left your premises, it is important to inform us as soon as possible and in any event within a maximum of three days.

Depending on the extent of the damage, it will be our decision to either have the merchandise professionally repaired or to replace it, with NO cost to our customers.

All of our merchandise is fully covered by the manufacturer’s own warranty. We ask you to please contact us as soon as you can if you find you have an issue that is covered by the warranty.

If you choose to buy a manufacturer’s extended warranty you will have to deal directly with the manufacturer.

We cannot be held responsible for the payment of any type of shipping or delivery costs arising from issues related to manufacturers’ warranties.